This policy explains what information we collect, how we use it and how we protect it. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you request a consultation or become a patient: your name, address, phone, email, date of birth, emergency contact, and payment details.

To care for you: your health information, such as your medical history, conditions, medications and supplements, allergies, symptoms, lifestyle (diet, exercise, sleep, stress), mental and emotional health, pathology and radiology reports, treatment notes, and clinical photos (only with your consent).

How we use it

We use your information to assess, diagnose, treat and monitor your health, plan your treatment (such as herbal medicine, acupuncture and lifestyle advice), contact you about appointments and follow-up, keep the patient records the law requires, process payments and health fund receipts, and meet our legal duties.

How we protect it

Patient records are kept secure and confidential. Only Dr Reece Yeo and authorised staff can see them. Paper files are kept locked away, and digital records are password-protected and encrypted.

Who we share it with

We share your information only with your consent, for example to refer you to another practitioner, order pathology or functional medicine tests, or work with your GP or specialist if you ask us to. The only exceptions are the website and email services described below, and when the law requires it (such as a court order, mandatory reporting, or a serious threat to someone's life or health).

We never sell or rent your information, never send you marketing emails, never give your health information to advertisers, and never share it with insurers except as you direct for a claim.

Cookies, ads and your choice

When you first visit, our banner asks whether you want to turn on the Google Ads tag. You can choose "Allow marketing cookies" or "No thanks". It stays off unless you choose Allow. Saying no doesn't affect your use of the site or your booking. We save your choice in a small cookie (cookie_pref) for 180 days.

If you choose Allow:

• The tag runs only on our general pages: home, about, pricing, first consultation, contact, FAQ and our ad landing page. It never runs on our health condition pages, articles or booking pages.
• Google can measure our ads and may show you targeted ads, including ours, on Google.
• Google receives your browser details, IP address, the page address and the time, and may link this to your Google account. Google may handle it in the United States and other countries, under its privacy policy.

You can change your mind at any time with "Cookie settings" or by clearing your cookies.

Website visit counts

We use PostHog to count how our website is used, when it is switched on. It doesn't use cookies, doesn't keep your IP address, doesn't record your screen or what you type, and respects your browser's Do Not Track setting. We count only pages viewed and a few clicks (such as "Request a booking", our email link, the booking call calendar, and "I've booked my time"). All health condition pages and articles are counted under one name ("info"), so the counts never show which condition you read about. PostHog is a United States company. Our data is stored in the European Union, but PostHog staff or providers outside Australia may access it.

Maps

The map on our contact page is made from OpenStreetMap data and stored on our own website. Nothing loads from Google until you click "Get directions" or "Open in Google Maps", and then Google's privacy policy applies.

Booking

Booking call calendar. Our booking call page shows Google Calendar's appointment scheduler. When that page loads, Google receives your IP address and browser details and may set its own cookies. Google may handle this in the United States and other countries, under its privacy policy (policies.google.com/privacy).

Booking requests. Your booking request is emailed to Reece at reece@drreeceyeo.com and stored in Gmail, with a request number so we can refer to it. Our website keeps no copy. Google may store these emails outside Australia, including in the United States.

Phone and email

You can call us on 0422 989 428. For bookings, please use the booking request form. We may keep your contact details for future contact, and may send appointment SMS reminders if you agree. Email isn't encrypted, so please don't send sensitive health information by email.

How long we keep records

Adult patient records are kept for 7 years from your last consultation, or longer if the law requires. After that they are securely destroyed.

Under 21

Dr Reece Yeo doesn't treat anyone under 21, and won't collect personal information from them.

Other websites

Our site may link to other websites, such as social media. Their own privacy policies apply.

Your rights

You can ask to see your records, ask us to correct them, ask us to limit how we use your information (within the law), and make a privacy complaint.

Professional registration

Dr Reece Yeo is registered with the Chinese Medicine Board of Australia (AHPRA registration CMR0001952522) and follows AHPRA codes and guidelines, the Australian Privacy Principles, and the Board's practice standards.

Changes to this policy

We may update this policy. Changes will appear on this page with a new "Last updated" date.

Contact us

For questions, access or correction requests, or complaints, contact Dr Reece Yeo, The Wellness Rooms @ Burleigh, Unit 6, Burleigh Square, 79 West Burleigh Rd, Burleigh Heads QLD 4220. Email: reece@drreeceyeo.com

We'll acknowledge a complaint within 7 days and aim to reply in writing within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au, 1300 363 992).