Last updated: 20 July 2025
Dr Reece Yeo and associated practitioners are committed to protecting your privacy and handling your personal information in a safe, respectful, and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as Google's advertising policies.
1. What information do we collect?
We may collect the following types of personal information:
- Full name
- Contact details (phone, email, address)
- Date of birth
- Health and medical history
- Lifestyle and dietary information
- Payment and billing details
- Website usage data (via cookies and analytics tools)
We only collect information that is necessary to provide healthcare services or respond to enquiries.
2. How do we collect your information?
Information is collected when you:
- Book an appointment (online, phone, or in person)
- Fill out an intake or consent form Subscribe to newsletters or educational materials
- Visit our website (through cookies and analytics)
- Engage with us via social media or digital advertising
We do not collect sensitive health information unless it is directly related to the services we provide and with your explicit consent.
3. Why do we collect your information?
We collect and use your information to:
- Provide clinical care, functional and Chinese medicine consultations
- Maintain accurate medical records
- Communicate with you about your health, appointments, or services
- Send educational content, health tips, or practice updates (only with your consent)
- Improve our website, advertising, and patient experience
4. Disclosure of your information
Your personal information will never be sold. We only disclose it when:
- Required by law (e.g. subpoena, court order)
- Required to communicate with other health professionals (only with your consent)
- Necessary for administrative or technological support (e.g. secure booking systems, email platforms)
We use reputable third-party services that comply with strict privacy standards.
5. How do we store and protect your information?
Your information is stored securely using encrypted electronic systems and protected physical files. We implement:
- Password-protected devices
- Secure cloud storage
- Regular data backups
- Staff confidentiality agreements
We retain personal information only for as long as necessary and securely dispose of it according to the relevant medical records and business information legislations when no longer needed.
6. Use of cookies and digital tracking
Our website may use cookies and tracking technologies to improve user experience and deliver targeted advertising (such as Google Ads). You can choose to disable cookies in your browser settings, but this may limit functionality.
We comply with Google Ads policies, including personalised advertising transparency and user choice mechanisms.
7. Accessing and correcting your information
You may request access to your personal information at any time, and request corrections if it is inaccurate or out of date. Please contact us using the details below.
8. Contact us
If you have any questions about this policy, would like to access your data, or have concerns about how your privacy is handled, please contact:
Dr Reece Yeo
Email: reece@drreeceyeo.com
Phone: +61 422 989 428
Location: Cottage 1, 63 Railway Street, Mudgeeraba, QLD 4213, Australia.
9. Updates to this policy
We may update this policy from time to time to reflect changes in regulations or practice operations. The latest version will always be available here on our website.
